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下記リンク先からもご確認いただけます。

・公的個人認証サービス ポータルサイト
 https://www.jpki.go.jp/prepare/reader_writer/android.html

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Please contact us from this form if this does not solve the problem.

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NuAns NEO Support

TEL: 050-5577-8695 (Japanese only)
  Mon - Fri (10:00~12:00 / 13:00~17:00 / Japan Time)

neosupport@nuans.jp